Confirm Your Subscription
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Head over to your email right now and keep an eye out for our message. Inside, you'll find a simple step to confirm your subscription and become an official member of our bikini tribe. Trust us, it'll only take a moment, and the rewards will be oh-so-worth it!
If you haven't received our email, please check your spam folder, just in case it took a detour. Still no luck? Reach out to us via Instagram or by email to info@calua.shop, and we'll be more than happy to assist you.
with love,
CALUA
RETURNS
You want to return an item?
Please follow the return instructions below.
RETURN CONDITIONS
We accept returns within 14 days of receiving your order.
Please note, that you are responsible for the costs of the return and that the products have to be in perfect condition, unworn, with tags still attached and in the original bag. If you don't keep at least one product, the holographic bag also has to be send back. For hygienic reasons, you can’t return swimwear bottoms, if the hygienic sticker is damaged or lost. Please try on all swimwear over underwear. If the returned products are NOT in perfect condition, your item can’t be refunded.
INSTRUCTIONS
Please use our Return Center to submit your return. As soon as we have checked and accepted your request, you'll receive an email with the essential return instructions and a returns form to download.
If there’s a mistake with your order, please contact our support team via info@calua.shop and they will identify the problem and send you a free post return label.
REFUNDS
Please note, that it can take up to 30 days to process your return. Refunds can take up to 14 days from the day you receive the refund notification. This duration is based on external services and cannot be influenced by us. We will refund with the same payment method you used on your purchase.