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Returns

How to return items

1. Register your return

Please use our Returns Center to submit your return. Provide your order number and email-address and follow the steps at the portal to request your return.

WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY.

2. Ship your item(s)

Depending on your location and return method, you'll receive your DHL label or the returns address after your return request is approved by us.

Pack the items you're returning carefully. The items have to be in perfect condition, unworn, unwashed, and with tags still attached to get a full refund. We recommend using the original shipping box to minimize the environmental impact during the return process.

Wait for your refund

Once we receive your return and confirm it meets our eligibility criteria, we'll process your refund or exchange. You can expect the refund within 10-14 business days. Keep in mind that your bank might need some extra time to complete the refund on their end.


Return Conditions

The products have to be in perfect condition, unworn, unwashed, with tags still attached, and in the original bag. If you don't keep at least one product, the CALUA dust bag also has to be sent back for a full refund.

Please try on all swimwear over underwear. For hygienic reasons, you can't return swimwear bottoms if the hygienic sticker is damaged or lost. If the returned products are NOT in perfect condition and show any signs of wear, such as stains or odor, or do not meet the above criteria, we reserve the right to refuse the item, send it back to you, and deduct the shipping costs from your refund amount.

Returns from Germany

If you're from Germany, you can decide if you want a refund to your original payment method, a CALUA gift card, or if you want to exchange a piece to another size. Please find further information about the returns shipping and costs in the table below.

International Returns

We accept international returns that meet the above criteria. Unfortunately, we can't create pre-paid return labels for international returns. You will be responsible for the cost of the return and can ship back your package with the carrier of your choice. The return address will be sent to you by email as soon as your return request is approved.

You'll find further information about returns in our FAQs. In case you need any further assistance, feel free to contact us at any time.