CUSTOMER CARE
| DESTINATION | COSTS | DELIVERY TIME |
| Germany |
FREE shipping for orders over 100€ 4€ for orders under 100€ |
DHL | 1-3 Business Days |
| Austria |
FREE shipping for orders over 160€ 6€ for orders under 160€ |
DHL | 2-4 Business Days |
| Switzerland & Liechtenstein |
FREE shipping for orders over 180€ 9€ for orders under 160€ |
DHL | 3-6 Business Days |
| France |
FREE shipping for orders over 160€ 6€ for orders under 160€ |
DHL | 2-4 Business Days |
| United Kingdom |
FREE shipping for orders over 200€ 8€ for orders under 200€ |
DHL | 3-6 Business Days |
| United States & Canada |
6 pieces or less 10€ 7 pieces or more 30€ |
DHL | 6-10 Business Days |
| United Arab Emirates |
6 pieces or less 10€ 7 pieces or more 30€ |
DHL | 8-12 Business Days |
| Australia |
6 pieces or less 10€ 7 pieces or more 35€ |
DHL | 10-14 Business Days |
| Rest of Europe |
FREE shipping for orders over 200€ 8€ for orders under 200€ |
DHL | 3-8 Business Days |
| Northern Africa |
6 pieces or less 9€ 7 pieces or more 26€ |
DHL | 8-14 Business Days |
| Asia |
6 pieces or less 10€ 7 pieces or more 30€ |
DHL | 10-14 Business Days |
| Rest of the world |
6 pieces or less 10€ 7 pieces or more 35€ |
DHL | 8-16 Business Days |
Shipping & Delivery
Cost & Duration
We provide free shipping for an order value over 100€. If your order value is lower, shipping costs €3.95.
Standard shipping takes 2-3 business days (excluding Sundays and public holidays). After receiving your order, we need a maximum of one working day to pack it. We will then ship your order with DHL and you will receive a shipping notification after this has taken place. Please note that DHL does not deliver on Sundays and public holidays and your order will therefore be delivered the next working day.
Tracking
You will find a tracking link, as well as a tracking number in your shipping confirmation mail, which you can use to track your order. It may take a little time for the shipment details to be updated after receiving the shipping confirmation.
Delivery
The receipt of the package must be confirmed with a signature. If you are not at home at the time of the planned delivery, which you can find in your shipment tracking, you can change the delivery day, drop off your package at a DHL branch or with a neighbor, or have it dropped off at a location of your choice. More information can be found here.
We would also be happy to deliver your order to a DHL Packstation. Please note that you must be registered for a Packstation at DHL. If this is not the case, but you would still like to use this option, you can register here.
*pp s.: We try our best to always comply with the specified delivery times. However, in rare cases, your package may be delayed for a variety of reasons. On the one hand, this can be due to the fact that we have a very high volume of orders (e.g. for launches or sales), or it can also be due to our shipping partner. As soon as we have handed over your package to DHL, we unfortunately have no influence on the further process and delivery. With the tracking link you can always track your shipment. Since CALUA has no influence on the information provided by external partners, we assume no responsibility for its accuracy or availability. If there are problems with the delivery, we would ask you to contact DHL directly. We cannot be held responsible for lost or stolen packages due to specific delivery instructions.
Cost & Duration
We provide free Deutsche Post Warenpost Premium shipping for orders over 150€. If your order value is lower, shipping fees apply which are calculated at checkout based on the package weight.
Standard shipping takes 3-5 business days (excluding Sundays and public holidays). After receiving your order, we need a maximum of one working day to pack it. We will then ship your order with Deutsche Post, and you will receive a shipping notification after this has taken place.
Please note that most of the carriers do not deliver on weekends and public holidays and your order will therefore be delivered the next working day.
Tracking
You will find a tracking link, as well as a tracking number in your shipping confirmation mail, which you can use to track your order. It may take a little time for the shipment details to be updated after receiving the shipping confirmation.
Please note that the Warenpost tracking is different from regular parcels. We recommend to still use the DHL tracking portal to check the status of your order. It might happen that your parcel gets handed over to Post AT, so you can also use their tracking as soon as the package has arrived in Austria.
Delivery
The receipt of the package must be confirmed with a signature. If you are not at home at the time of the planned delivery, which you can find in your shipment tracking, you can let the carrier drop off your package at a branch, with a neighbor, or have it dropped off at a location of your choice. More information can be found here.
*pp s.: We try our best to always comply with the specified delivery times. However, in rare cases, your package may be delayed for a variety of reasons. On the one hand, this can be due to the fact that we have a very high volume of orders (e.g. for launches or sales), or it can also be due to our shipping partner. As soon as we have handed over your package to the carrier, we unfortunately have no influence on the further process and delivery. With the tracking link you can always track your shipment. Since CALUA has no influence on the information provided by external partners, we assume no responsibility for its accuracy or availability. If there are problems with the delivery, we would ask you to contact the carrier directly. We cannot be held responsible for lost or stolen packages due to specific delivery instructions.
Cost & Duration
We provide free Deutsche Post Warenpost Premium shipping for orders over 180€. If your order value is lower, shipping fees apply which are calculated at checkout based on the package weight.
Standard shipping takes 3-5 business days (excluding Sundays and public holidays). After receiving your order, we need a maximum of one working day to pack it. We will then ship your order with Deutsche Post, and you will receive a shipping notification after this has taken place.
Please note that most carriers do not deliver on Sundays and public holidays and your order will therefore be delivered the next working day. There may also be delays in delivery if your package is inspected by the local customs office. We can neither influence nor accelerate this process.
Tracking
You will find a tracking link, as well as a tracking number in your shipping confirmation mail, which you can use to track your order. It may take a little time for the shipment details to be updated after receiving the shipping confirmation.
Please note that the Warenpost tracking is different from regular parcels. We recommend to still use the DHL tracking portal to check the status of your shipment. It might happen that your parcel gets handed over to PostNL, so you can also use their tracking as soon as the package has arrived in the Netherlands and will be transported to Switzerland from there.
Delivery
The receipt of the package must be confirmed with a signature. If you are not at home at the time of the planned delivery, which you can find in your shipment tracking, you can change the delivery day, drop off your package at a branch or with a neighbor. More information can be found here.
Customs & Import Fees
All goods imported into a country must be declared to customs. Since Switzerland is not a member of the EU, additional customs costs or import fees may apply, which are not displayed when the order is completed. You can find more information about customs here. Unfortunately, we have no control over customs and import fees and can therefore not provide any information on how high the respective fees will be. If you would like to find out about the amount of the fees in advance, we would recommend to contact your local customs office.
*pp s.: We try our best to always comply with the specified delivery times. However, in rare cases, your package may be delayed for a variety of reasons. On the one hand, this can be due to the fact that we have a very high volume of orders (e.g. for launches or sales), or it can also be due to our shipping partner. As soon as we have handed over your package to the carrier, we unfortunately have no influence on the further process and delivery. With the tracking link you can always track your shipment. Since CALUA has no influence on the information provided by external partners, we assume no responsibility for its accuracy or availability. If there are problems with the delivery, we would ask you to contact the carrier directly. We cannot be held responsible for lost or stolen packages due to specific delivery instructions.
Cost & Duration
FRANCE
2-4 business days
We provide free Deutsche Post Warenpost Premium shipping for orders over 160€. If your order value is lower, shipping fees apply which are calculated at checkout based on the package weight.
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UNITED KINGDOM
2-5 Business Days
Shipping fees are calculated at checkout based on the package weight.
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Belgium, Denmark, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic
2-4 business days
Shipping fees are calculated at checkout based on the package weight.
_____
Bulgaria, Croatia, Estonia, Finnland, Greece, Hungary, Ireland, Latvia, Lituania, Norway, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden
2-3 business days
Shipping fees are calculated at checkout based on the package weight and the carrier you choose.
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Azores, Balearic Islands, Corsica, Cyprus, Greek Islands, Macedonia, Madeira, Malta, Montenegro, Serbia
3-7 business days
Shipping fees are calculated at checkout based on the package weight.
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We send international packages with Deutsche Post Warenpost Premium. We'll send you a shipping notification after we've handed your package over to the carrier. Please note that most carriers do not deliver on weekends and public holidays, so your order will be delivered the next working day.
Tracking
You will find a tracking link, as well as a tracking number in your shipping confirmation mail, which you can use to track your order. It may take a little time for the shipment details to be updated after receiving the shipping confirmation.
Please note that the Warenpost tracking is different from regular parcels. We recommend to still use the DHL tracking portal to check the status of your order. It might happen that your parcel gets handed over to another carrier as soon as it arrives in your country, so you can also use their tracking from that moment.
Delivery
Deliveries are usually made during your regional business hours. A signature is usually required upon delivery to accept the package. If you are not at home on the day of delivery, we recommend that you have your package redirected, handed it over to a neighbor or a pick-up station, or have it dropped off at a location of your choice. You should find the relevant options in your shipment tracking.
*pp s.: We try our best to always comply with the specified delivery times. However, in rare cases, your package may be delayed for a variety of reasons. On the one hand, this can be due to the fact that we have a very high volume of orders (e.g. for launches or sales), or it can also be due to our shipping partner or customs clearance. As soon as we have handed over your package to the courier, we unfortunately have no influence on the further process and delivery. With the tracking link you can always track your shipment. Since CALUA has no influence on the information provided by external partners, we assume no responsibility for its accuracy or availability. If there are problems with the delivery, we would ask you to contact the individual courier directly. We cannot be held responsible for lost or stolen packages due to specific delivery instructions.
Cost & Duration
We ship worldwide!
Shipping fees are calculated at checkout based on the package weight. The shipping time depends on the destination.
We send international packages with Deutsche Post Warenpost Premium. We'll send you a shipping notification after we've handed your package over to Deutsche Post. Please note that most carriers do not deliver on weekends and public holidays, so your order will be delivered the next working day.
Tracking
You will find a tracking link, as well as a tracking number in your shipping confirmation mail, which you can use to track your order. It may take a little time for the shipment details to be updated after receiving the shipping confirmation.
Please note that the Warenpost tracking is different from regular parcels. We recommend to still use the DHL tracking portal to check the status of your shipment. It might happen that your parcel gets handed over to another carrier as soon as it arrives in your country, so you can also use their tracking from that moment.
Delivery
When ordering, please be sure to include a phone number the carrier can use to contact you in order to arrange delivery. Deliveries are usually made during your regional business hours. A signature is usually required upon delivery to accept the package. If you are not at home on the day of delivery, we recommend that you have your package redirected, handed it over to a neighbor or a pick-up station, or have it dropped off at a location of your choice. You should find the relevant options in your shipment tracking.
*pp s.: We try our best to always comply with the specified delivery times. However, in rare cases, your package may be delayed for a variety of reasons. On the one hand, this can be due to the fact that we have a very high volume of orders (e.g. for launches or sales), or it can also be due to our shipping partner or customs clearance. As soon as we have handed over your package to the courier, we unfortunately have no influence on the further process and delivery. With the tracking link you can always track your shipment. Since CALUA has no influence on the information provided by external partners, we assume no responsibility for its accuracy or availability. If there are problems with the delivery, we would ask you to contact the individual courier directly. We cannot be held responsible for lost or stolen packages due to specific delivery instructions.
Customs & Import Fees
All goods imported into a country must be declared to customs and therefore additional customs costs or import fees may apply, which are not displayed when the order is completed. You can find more information about customs here. Unfortunately, we have no control over customs and import fees and can therefore not provide any information on how high the respective fees will be. If you would like to find out about the amount of the fees in advance, we would recommend to contact your local customs office.
After you have completed your order, you will initially receive an order confirmation email within the first 2 hours.
Our team works extremely quickly and reliably to pick and pack your order as quickly as possible. We ultimately ship your order within 24 hours of receipt of the order. Orders placed before 12 p.m. will be dispatched on the same working day if possible. Orders placed after 12 p. m. are dispatched the next working day.
As soon as we have generated your shipping label, you will receive your shipping notification including a tracking link and tracking number, so you can track your package at any time. All packages are always handed over to the couriers at the end of the day and then processed further. It may therefore take some time before the shipping status is updated in your tracking link after you have received the shipping confirmation.
If you live within the EU, you definitely don't have to worry about unexpected customs or import fees.
For deliveries to non-EU countries, additional customs costs, taxes and fees may apply. You can find more information about customs here.
Unfortunately, we have no control over customs and import fees and can therefore not provide any information on how high the respective fees will be. Customs regulations vary from country to country. If you would like to find out about the amount of the fees in advance, we would recommend to contact your regional customs office before ordering. Please note that customs clearance can increase your delivery time.
All our shipments, regardless of the destination country, can be tracked via a tracking link in the shipping confirmation email or within your CALUA account. Alternatively, the shipment can also be tracked directly with the respective carrier using the shipment number.
Click here for DHL shipment tracking
Click here for GLS shipment tracking
Unfortunately, we can no longer make any changes to completed orders. However, if you have not yet received a shipping confirmation, you can contact us at info@calua.shop and we will see if it is still possible to change your address.
If your order has been returned to us, it can have various reasons.
• In most cases, there have been two unsuccessful delivery attempts and the package has therefore been taken to a pick-up station and stored there for a week. If you haven't picked it up this week, it will be sent back to us.
• The package was refused upon delivery.
• Your delivery address was incomplete or wrong.
• The package was damaged in transit.
Please note that it can take up to three weeks for the package to get back to us. The return will be processed and refunded under our regular return policies.
We are so sorry that you haven't received your order yet. In case that the shipment tracking no longer updates it would be best, if you first check with your respective carrier, as they have direct insight into the shipment status. If it is the case that your shipment status is no longer updated before handover ("shipment data was transmitted electronically" etc.), please contact us at info@calua.shop.
Please note that the Warenpost tracking is different from regular parcels and it might happen that the tracking link in your shipping confirmation doesn't show any updates. This might be the case because your package only gets scanned as soon as it has already arrived in your country, or because the package was handed over to another carrier.
We recommend to still use the DHL tracking portal to check the status of your order, and switch to the tracking portal of the individual carrier your package might be handed to (which you will se in the Deutsche Post or DHL tracking).
We are terribly sorry that you did not receive your order, although according to the shipment status it was delivered. In this case, you should first check your mailbox to see if a notification card has been left for the delivery. If you were not at home at the time of delivery, the courier may have left your package with a neighbor, left it in the hallway or on the property, or brought it to a pick-up station. If you have not received a notification card, we recommend that you check the tracking number. If necessary, you will find further information there about the delivery location of your order. Please note that packages are only stored at a collection point for 7 days before being sent back to us. If none of these apply, please contact us at info@calua.shop.
* Since CALUA has no influence on the information provided by external partners, we assume no responsibility for its accuracy or availability. We cannot be held responsible for lost or stolen packages due to specific delivery instructions.