CUSTOMER CARE
Payment
At CALUA you can pay with the following payment methods:
• PayPal
• Klarna Pay Later
• Klarna Pay Now
• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Bancontact
• eps
• Ideal
• Sofort
When completing the order, you can choose which payment method you would like to use.
We take the issue of security and fraud very seriously, which is why your data is treated with the highest level of protection. Credit card holders must go through a number of security measures when paying with their credit card.
Pay with a gift card
Have you received a gift voucher from CALUA? Keep the voucher code safe and redeem it at any time when checking out your order.
After you have authorized your credit card during the checkout process, it will be charged immediately. If everything went well, you will then receive an order confirmation from us.
If your credit card is not approved, it will not be charged accordingly. We will send you an email regarding this and inform you that the payment was not approved.
The duration of the refund depends on the payment method you have chosen.
Credit or Debit card
If you paid for your order with a credit or debit card, the respective amount will be reserved for us to be debited by your payment service provider and may therefore appear as "pending" or "reserved" on your account.
PayPal
If you have chosen PayPal as a payment method, the order amount will be reserved until the payment is authorized. Accordingly, it may be that the payment is displayed as "pending" in your PayPal account.
If you cancel the order, the reserved amount will be made available again. This can sometimes take up to 10 working days. Unfortunately, we can neither influence nor accelerate this process.
If the amount is not available again after 10 working days, please contact us at info@calua.shop and we will take care of your matter immediately.
Klarna or AfterPay
If you have chosen the Klarna Pay Later method, you will only be charged once your order has left our warehouse. If you cancel your order shortly after the order time, the order will not be booked at Klarna at all. If is already done so, you will receive an updated invoice from Klarna within 24 hours of canceling your order.
Gift Card
If you paid for your order with a gift voucher, the amount debited will be credited back to your voucher account within 72 hours of cancellation.
Yay! With CALUA you can also pay later with Klarna!
Conditions for purchase and pay later
- You must be at least 18 years old to use Klarna as a payment method.
- Your billing address must match the address at which you are registered.
- The maximum amount that you can order via Klarna Pay Later is determined by Klarna with the help of a credit check and may vary. If paying with Klarna does not work, you should try again with a lower order value.
Instructions
That's how it's done:
1) When completing the order, select Klarna as the payment method and enter your data. Don't worry, you can have your order sent to a different delivery address than your billing or registration address.
2) Klarna checks your data and carries out an identity and credit check. This only takes a few seconds and you basically don't notice anything.
3) If Klarna was able to verify your data and your order has been authorized, you will receive an order confirmation by email. Your order will then be forwarded to our warehouse and processed there.
4) As soon as your order has been shipped by us, Klarna will send you an email with your invoice. From this point you have 30 days to pay for your order. You will find all information about this in the email or on the invoice. When paying, please do not forget to state the reason for payment, which is required to allocate your payment.
5) You can keep an eye on the status of your invoice via Klarna portal or the Klarna app. If you return something from your order, we recommend that you also register the returned goods as a return there, so that your invoice is paused and your payment period is extended until we have booked your return and reduced the invoice amount accordingly.
You can find the due date of the amount to be paid in the email you receive from Klarna, as well as in the Klarna portal and in the Klarna app.
Invoice errors or problems with the return - Klarna customer service
Klarna is an independent billing company and is not affiliated with CALUA. Please note that we have no influence on your payment with Klarna and unfortunately, even in the event of an error or problem, we are not authorized to contact Klarna on your behalf for data protection reasons. Klarna is not allowed to give us any information about your invoice or payment. We therefore ask you to contact Klarna customer service directly if you have any questions or problems.
Caution! Late or non-payment of your Klarna invoice can have a negative impact on your creditworthiness.
* Our website contains links to external websites that we want to make easy and simple for our users to access. However, these websites are operated by third parties, which is why CALUA assumes no responsibility for their content.
With Klarna Pay Now you can easily pay for your order by direct transfer, direct debit or credit card. On the one hand, this has the advantage that your data is not saved and, on the other hand, that you do not have to create an extra account to be able to pay.
Instructions
That's how it's done:
1) Select Klarna Pay Now as the payment method when completing the order. Select your country and then determine the bank where you have your account that you want to use for the payment. You can simply enter BIC, bank code or the name of the bank.
2) When your bank has been found, you are in the login area of the secure payment page. Now you need your online banking data to log in. Your data will of course be sent to your bank in encrypted form. To confirm the payment, you have to enter your TAN. Please note that each TAN can only be used once for security reasons.
3) If Klarna was able to verify your data and your order was authorized, you will receive an order confirmation or a summary of your transfer by email. Your order will then be forwarded to our warehouse and processed there.
Do you have problems with the processing with Klarna? Please note the following points.
Conditions for purchase on account
• You must be at least 18 years old to use Klarna as a payment method.
• Your billing address must match the address at which you are registered.
• The maximum amount that you can order via Klarna Pay later is determined by Klarna with the help of a credit check and may vary. If paying with Klarna does not work, you should try again with a lower value of goods.
Problems completing the order with Klarna Pay Later
The following things can be decisive for difficulties when shopping with a Klarna Pay Later:
• You have too many or too high outstanding invoices at Klarna.
• Your billing address does not match your registration address.
• Due to the credit check, a payment on account was rejected. In this case, we recommend that you choose a different payment method or reduce your order value.
Invoice errors or problems with the return - Klarna customer service
Klarna is an independent billing company and is not affiliated with CALUA. Please note that we have no influence on your payment with Klarna and unfortunately, even in the event of an error or problem, we are not authorized to contact Klarna on your behalf for data protection reasons. Klarna is not allowed to give us any information about your invoice or payment. We therefore ask you to contact Klarna customer service directly if you have any questions or problems.
* Our website contains links to external websites that we want to make easy and simple for our users to access. However, these websites are operated by third parties, which is why CALUA assumes no responsibility for their content.
Yay! At CALUA you can also pay with Apple Pay! This payment method is available to you, if the device you are using to place an order is supported by Apple Pay and you have a Visa, MasterCard or American Express card.
Pay with Apple Pay by completing your CALUA order as usual and selecting the Apple Pay payment method at checkout. If your device is supported by Apple Pay, the payment method will be displayed automatically. In order to complete the order, you must provide your credit card details.
At the checkout you will finally see your order overview with the following information:
• The card that you linked to Apple Pay and which is therefore charged as payment for the order
• Your delivery and billing address
• Your e-mail address
• Discounts or discount codes
• Your final order value, including VAT and shipping costs
Always check your order overview carefully and avoid errors in the delivery address. You can finally complete your order with Touch ID, Face ID or your code.
After successfully completing your order, you will receive an order confirmation by email.
If you're using Apple Pay on a Mac, you'll only see the payment option in Safari if your Mac is running Mac OS Sierra.
In order to be able to use the PayPal payment method, you must already have a PayPal account and log into it. The corresponding log-in window opens automatically when completing the order if you have selected PayPal as the payment method.
If you do not have a PayPal account yet, you must first open an account on the PayPal website. This process only takes a few minutes and is of course free of charge.
What are the advantages of PayPal?
• You can pay quickly and easily on most websites without having to enter your account details.
• You don't have to enter your data with every order, as PayPal automatically links them and you save yourself the trouble of entering them.
• You only need your email address and your PayPal password to pay with PayPal.
Yes babe! We offer gift vouchers for every budget, which you can buy simply and easily and then receive as a digital gift card with a voucher code.
Here you can find our vouchers.
We are sure that a digital gift card is a great idea to make your loved ones happy.
Choose an amount that fits your budget and your soon-to-be CALUA angel can use the digital gift card to shop in our shop at any time and from any place. Our gift cards never expire and since we offer worldwide shipping, the recipient of the gift card can even redeem it from the other side of the world.
You will receive your digital gift card with further information in an email we send you after you have submitted your order.
Unfortunately there is currently no student discount at CALUA. However, we are constantly working to improve and grow, so hopefully we will be able to offer student discounts in the future.
Of course! You can view prices in many different currencies. All you have to do is click on the EUR € symbol in the menu bar at the top right and then select the currency you want.
In your order confirmation you will receive a link under which you can access the invoice for your order.