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Shipping

Shipping to Germany

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Shipping to Austria

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Shipping to Switzerland

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International Shipping

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Can you provide worldwide shipping?

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When will my order be shipped?

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What are your delivery times?

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How much will shipping cost?

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How can I track my order?

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Why don't you use any wrapping paper our thank you cards?

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Can I change the delivery address after I ordered?

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Why has my package been returned to CALUA?

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Do I have to pay custom duties or import charges?

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What do I do if I haven't received my order and the tracking hasn't updated for a while?

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What do I do if I haven't received my order, but the tracking is showing delivered?

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Returns & Refunds

What are your return conditions?

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How do I start a return?

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How do returns with Klarna work?

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Is it possible to exchange an item?

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What happens if I forget to insert my return slip?

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Can I return multiple orders in one package?

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I haven't received my return instructions mail.

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Do you refund the shipping costs if I return something?

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Have you received my return?

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I was refunded the wrong amount.

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When will my refund be processed?

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Do you offer free returns?

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Do I have to return the items in the original box?

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Can I keep the holo bag even though I don't keep any items?

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My Order

How can I cancel my order?

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What if I receive the wrong product?

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Do you offer exchanges for faulty items?

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What do I do if there are items missing?

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Can I make changes to an order?

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How do I find my order number?

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Can I cancel my order?

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Product

How do I find the perfect size?

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Which sizes does Caro wear?

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How do I care for my product?

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Can you contact me if an item is back in stock?

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Can you give me further information about sustainability?

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Do you have a size guide?

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Are the bikini tops padded?

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Are your bikini tops supportive?

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Payment

Which payment methods do you offer?

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When will me credit card be charge?

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How does Klarna work?

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Do you offer gift cards?

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Do you offer a student discount?

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Can I view prices in my local currency?

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How can I receive a receipt for my order?

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Technical

How can I create an account?

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Can I change the information in my account?

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What can I do if I don't receive mails from CALUA?

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How can I change the language and currency on your website?

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Do I have to register in order to be able to shop at CALUA?

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How can I sign in to your newsletter?

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How can I sign off from your newsletter?

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I can't submit my return in your returns center.

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Other

Do you offer collaborations?

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Can I be a model for CALUA?

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Do you have any job vacancies?

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