After completing an order, it is only possible to cancel the order for a very short time. Once your package has been picked in our warehouse, we can no longer cancel the order. If you have changed your mind, or if you have noticed errors in your order or your address, you should contact us immediately at info@calua.shop and we will do our best to implement your request.

We are so sorry that one of the items you requested was not delivered. Please contact us at info@calua.shop and we will forward the item to you immediately.

We are so sorry that you received a faulty item. Something must have gone unnoticed during packaging or returns processing. Please contact us at info@calua.shop and we will immediately send you a new item and provide you with a free return label for the defective item.

After completing the order, it is only possible to change the order for a very short time. Once your package has been picked in our warehouse, we can no longer change the order. If you have changed your mind, or if you have noticed an error in the order, you should contact us immediately at info@calua.shop and we will do our best to implement your request.

You can find your order number in all emails that you receive from us about the order. It starts with a # character and has 4 digits. Alternatively, you can also view your order number in your customer account. If you do not have an account and have not received our emails, please contact us at info@calua.shop and we will provide you with your order number.